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    This section provides answers and assistance in respect of a wide variety of items relating to your trading relationship with Alsim.

Use the tabs above to select your general area of interest. This will provide a list of relevant FAQs.

If you cannot find the answer to your question, please Ask a Question or Request a call back.
Q : What are the dimensions of your products?
A : Please click here to view our dimensions section where you can see the dimensional information for all products in our range.

Q : What are the weights of your products?
A : Please click here to view our weights section where you can see weight information for all products in our range.

Q : What are the standard fitments in each product?
A : Please click here to view our contents section where you can see information on the contents of all products in our range.

Q : Where can I find details of your general construction specification?
A : Please click here to view our specification section where you can see information on the specficiation of all product ranges.

Q : What is your fault reporting process?
A : Please click here to link to our fault report section. This will outline our approach to this aspect of our business, detail our reporting process and allow the download of a fault report form.

Q : How do I report a fault?
A : Please click here to link to our fault report section. This will outline our approach to this aspect of our business, detail our reporting process and allow the download of a fault report form.

Q : How do I use your fork tunnels?
A : Please click here to view our procedure section where you can view and download approved procedures for installation of our products.

Q : How do I install a linkway?
A : Please click here to view our procedure section where you can view and download approved procedures for installation of our products.

Q : How do I install a staircase?
A : Please click here to view our procedure section where you can view and download approved procedures for installation of our products.

Q : How do I offload and install your products?
A : Please click here to view our procedure section where you can view and download approved procedures for installation of our products.

Q : Do you have procedures for installing your products?
A : Please click here to view our procedure section where you can view and download approved procedures for installation of our products.

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