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    This section provides answers and assistance in respect of a wide variety of items relating to your trading relationship with Alsim.

Use the tabs above to select your general area of interest. This will provide a list of relevant FAQs.

If you cannot find the answer to your question, please Ask a Question or Request a call back.
Q : How do you ensure that you meet quality standards?
A : Please click here to view our quality section.

Q : What do I do if I have an invoice query?
A : Please contact our accounts department immediately with any invoice queries. Click here to link to our contacts section where you will find a direct accounts email address as well as telephone and fax numbers

Q : How do I apply for a credit account?
A : Please click here to link to our trading terms section where you can view our payment options.

Q : Where do I send payments or remittance advice documents?
A : Please click here to link to our Contact section which provides telephone, fax, email and address details.

Q : To whom do I make the cheques payable?
A : Please click here to link to our trading terms section where you can view our payment options.

Q : What are your bank details to payment by CHAPS or BACS?
A : Please click here to link to our trading terms section where you can view our payment options.

Q : How do I pay for your products and services?
A : Please click here to link to our trading terms section where you can view our payment options.

Q : What are your terms of trade?
A : Please click here to link to our trading terms section where you can get an overview of our trading philosophy and download a copy of our standard terms and conditions.

Q : How can I contact Alsim?
A : Please click here to link to our Contact section which provides telephone, fax, email and address details.

Q : What is your address?
A : Please click here to link to our Contact section which provides telephone, fax, email and address details.

Q : Can I obtain directions to your site?
A : Please click here to link to our Contact section which provides detailed maps and directions for download.

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